Not a smart move! How can you offer and advertise one thing, and then change your mind in the middle of the promotion? Is this what they call good customer service and a wise way to gain loyalty? Are you so pressed for cash that you. The person we spoke to at the club told us that the rules have been changed that very day, and that people who are not registering enough play are cut off from the benefits advertised for the black card holders. " The hostess told me to go and speak to someone at the player's club to find out what the issue is. On Monday, when we made the trip to the Ocean Resort, I was denied access to the lounge and was told by the hostess that I have been "cut off. We also played a bit, but did not spend much time at the casino - we knew that there is plenty of time to generate points prior to the end of September (promotion's expiration date). We are staying in Atlantic City for the summer and came to have a meal at the Ocean's vip lounge on several occasions. We both have high tier cards from all of the other AC casinos and ended-up with black cards at the Ocean. My wife and I were super excited about the opening of the new Ocean Resort casino and couldn't wait to check it out.
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